Tuesday, May 31, 2011

Two NTLP training opportunities!

Are you interested in a quick (15 minute) refresher on customer service?  Do you want tools and techniques to manage change?  Registration is currently open for the following NTLP Continuing Education opportunities:

Online Workshop: Customer Service at the Library 
Registration is open until June 1, 2011 but you will have until July 31st to complete the workshop, evaluation and exercise.  
Steve Wishnack, President of Think and Do (www.thinkanddo.us) presents a fifteen minute presentation on customer service in the library. You will receive a link and password by email within 7 days of registration, if not earlier.  After viewing the presentation, you will need to complete the exercise and evaluation for CE credit. The link for these will also be included in the email you receive after registration.   

Transitions: Moving Through, Keeping Up, and Moving On 
June 8th, 10:30-11:45 a.m. (Audio-only workshop)
Our presenter, Lauren Burnett, speaker, trainer and coach for The Center for Inner Quality works with professionals who strive to enhance their credibility, connection and Communication.   Her learning and coaching sessions unleash the power of choice for extraordinary results and embrace break-through thinking and action to create cultures and conversations of influence.  

As a result of this webinar you will be able to… 
  • Identify 6 cycles, symptoms, what is needed to cope and properties of  the “danger zone” that can keep us stuck. 
  • Take away practical strategies on managing the 5 areas that change during change and typical associated resistances—security, direction, competency, direction and territory 
  • Benefit from best practice "how tos" of other library personnel—Front Line Wisdoms Leverage resiliency tips to enhance your elasticity and to move on
Attendees will be sent handouts prior to the date and will receive the phone number to call into the workshop via email 2-3 days before the workshop.